A virtual receptionist is a contracted, out-sourced worker who completes all the traditional tasks of an in-house receptionist, only from a remote base. It’s a service that offers a prime opportunity for companies of all sizes to save time and money as well as harness several other business-focused benefits.
Virtual receptionists use the latest technology, call upon the highest level of call handling training and develop processes that work for individual businesses to provide consistent customer care in accordance with a company’s unique values.
Whether you’re a market leader or just starting out, providing reliable and consistent customer care is integral to business success. Your customer service team is the face of your business, but what if your budget cannot stretch to hiring qualified and highly skilled call handlers to represent your business?
Virtual receptionists work to represent your company as if they were based in-house to ensure that seamless and professional link between you and your customers. You never have to miss a call and the potential business opportunity it brings again.
A key aspect of the role is to answer and handle any calls your business receives. This responsibility is a priority whether you opt for a more basic package or go one step further with a comprehensive reception service. Calls are carefully handled if you choose to divert all calls, engaged calls, unanswered calls or calls based on the number of times a customer has contacted your company.